Message terms
VERSION 2026-09-17
We send one kind of text message and nothing else. This page says exactly what it is, what it costs you, and how to stop it.
What we send
A one-time verification code, sent when you ask us to confirm your phone number during signup, or when you change the number on your account.
That is the only automated message we send. We do not send marketing texts, promotions, or offers, and there is no list to be added to.
How often
Once per verification attempt you start, and no more than three codes to the same number in any hour. Most people receive exactly one, ever.
How you consent
You enter your phone number yourself, on a screen that says we will text you a code to confirm it, and you tap to request that code. Nothing is sent to a number that has not been typed in and submitted on that screen.
We never send to a number obtained from anywhere else, and we do not buy, rent, or import phone numbers.
Cost
Message and data rates may apply, depending on your carrier and plan. We do not charge you for the message.
Stopping messages
Reply STOP to any message to opt out. Reply HELP for help.
Opting out stops all messages to that number. Because a verification code is the only message we send, opting out means you will not be able to verify a phone number on the account — you can still contact us by email for help with it.
Carriers
Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and is outside our control.
Your number
We store the number to identify your account and to contact you about a shipment. It is not shared with anyone for marketing, and it is not sold. See our privacy policy for how long we keep it.
One account per verified number, which is how we keep a single person from holding several accounts.
Contact
Vault Collection LLC
755 W Big Beaver Rd, Suite 2020
Troy, MI 48084
United States